RuneWords Support

How support can help

• Gameplay problems, including blocked progress, daily challenge questions, or a board that does not look right.
• Game Center questions for leaderboards, achievements, or award screens.
• Purchase-delivery questions for coin packs and The Starter Bundle, plus restoration help for Remove Ads.
• Privacy and data requests, including help with saved progress or deletion requests.
• Feedback about readability, accessibility, layout, or anything else that affects your experience in the app.

Before you email

If your question is about billing, refunds, or purchase receipts, start with Apple's App Store purchase tools. Coin packs and The Starter Bundle are consumables and do not return through Restore Purchases; Remove Ads is restorable through an eligible Apple account or Family Sharing group. RuneWords support can investigate game-side delivery and entitlement status, but Apple controls App Store billing decisions.

Cloud data and deletion

RuneWords uses an anonymous Firebase identifier rather than an email login. The in-app Settings > Privacy & Data > Delete Cloud Data action is the most direct way to delete the cloud record linked to the current installation. It does not remove local progress, Apple purchase history, or Game Center data. If the action cannot complete or you no longer have the installation, email support with the approximate date, device context, and any RuneWords identifier shown by the app; an email address alone may not identify the anonymous record.

Helpful details to send

• Your device model and iOS version.
• A short description of what happened and what you expected to happen.
• Whether the issue involves Game Center, a purchase, restore, privacy request, or a specific level or realm.
• For a missing purchase, the product name and approximate purchase time, but never your password, full Apple ID details, or complete payment-card information.
• Screenshots if the issue is visual or layout-related.