RuneWords Support

How support can help

• Gameplay issues such as blocked progress, daily challenge behavior, or puzzle-state questions.
• Entitlement questions for ad-free unlocks, one-time purchases, and restore behavior on the same Apple account.
• Privacy and data questions, including account-linked deletion requests and sync-related questions.
• General feedback about readability, accessibility, and other user-facing issues in the app.

Before you email

If your question is about billing, refunds, or purchase receipts, start with Apple’s App Store purchase tools first. RuneWords support can explain game behavior and restore expectations, but cannot override Apple billing decisions.

Helpful details to send

• Your device model and iOS version.
• A short description of what happened and what you expected instead.
• Whether the problem involves a purchase, restore flow, privacy request, or specific level/realm state.
• Screenshots if the issue is visual or layout-related.